Trying to find somewhere to collaborate with other teams, and our internal customers has always been a bit of a drag - Livelink is slow and horrible, emails get deleted and word docs stored on a mapped drive just aren't collaborative. So, I'm currently pretty excited about the work wiki. Here isn't the place to describe exactly how it works, sufficient to say, it provides a place for people to post thoughts, questions and tips quickly and easily. A lot like a blog in fact, but more interactive - our customers can go straight to the wiki and start editing a page - no need for username and passwords, no need to login. Its great because it means that both sides of any project have a place to discuss and document stuff. Prime example is the Content Management System. When the last guy who looked after this left, he spent a week writing a fairly shoddy word doc that didn't really cover much (he was leaving, who could blame him). But what that's meant is that its been a fairly tricky job for me to pick up support and development for this. Not impossible, but harder than if he'd kept documentation. Now of course because I work on the technical side, helping out the Content team (actually called the Group Intranet Team (GIT) - draw your own conclusions), there are two sides to all of this - they make discoveries and have questions - I make discoveries and have questions. Having a single place where we can write all this up, and document it, rather than in a ton of emails which always end up lost or deleted, would not only make the next guy's task easier, it sets up a support area - got a technical question? check the wiki, maybe its already been answered. Further posts here will indicate how successful the plan turns out to be.
